We are committed to providing an excellent experience for all players. To ensure fairness and accommodate others, please adhere to our cancellation policy for tennis and padel court bookings.

1. Cancellation Window

More than 24 hours before: No charge.
12-24 hours before: 50% of the booking fee will be charged.
Less than 12 hours before or no-show: 100% of the booking fee will be charged.

2. No-Show Policy

Failure to show up without prior notice will result in the full booking fee being charged.

3. Rescheduling

Notify us at least 24 hours in advance to reschedule.

4. Weather-Related Cancellations

In case of inclement weather, you can reschedule without penalty.
Please check the weather forecast or contact us for guidance before your booking.

5. Late Arrivals

If you arrive late, the session will still end at the originally scheduled time, and the full booking fee will apply.

6. Exceptional Circumstances

For medical emergencies or unforeseen events, refunds (full or partial) may be considered at our discretion.
Please contact us as soon as possible to discuss these situations.

7. Booking Modifications

Changes to your booking (e.g., time or court type) must be made at least 24 hours in advance.

8. How to Cancel or Modify Your Booking

You can manage your bookings directly via:

Our online system
By phone

By making a booking, you agree to this policy. Thank you for your cooperation in helping us maintain a fair and smooth process for all players.

For assistance, please contact our customer support team.